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Plan your visit!

Here you will find all information about accessibility in our museum. We hope you enjoy your visit.

Customer service

Susanne Angetter & Sandra Baetzel
Monday to Thursday: 10 a.m. - 3:30 p.m.
Tel. +49 (0)69  212 35154
Friday: 9 a.m. - 4 p.m.
Tel. +49 (0)69  212 31672
Fax +49 (0)69 212 42078
Email: besucherservice.historisches-museum(at)stadt-frankfurt.de

For questions and further information please contact us.

Access by public transport

Our museum is located directly on the Römerberg. How to reach us barrierfree:
Trams: Line 11 and 12 (Stop: Römer / Paulskirche)
The Römerberg is designed with cobblestone and runs slightly sloping towards the Main.
Subways: Line U4 and U5 (Stop: Dom / Römer)
Depending on the subway car type used (approx. 12-17 cm) between platform and subway or level entry.

Current notes:
Because of the structural redesign of the Dom / Römer area, it has unfortunately been necessary to close the elevator to the underground station Dom / Römer until the end of December 2017. Thus the subway station Dom / Römer is no longer accessible for passengers with reduced mobility.

Alternatively, you can get off at the Willy-Brandt-Platz underground station, as the station is wheelchair-accessible with elevators.
From there, turn right and then turn left in the street Alte Mainzer Gasse, pass the Archeological Museum left hand, until you reach the Römerberg.
You can access the entrance building of the Historisches Museum Frankfurt via a lift on the right, next to the stairs.

Elevators


Elevators can be found as well in the new building as in the old building of the Historisches Museum Frankfurt. The elevators have got an entrance area with 90 cm door opening. The elevators all feature low-level controls for wheelchair users and sublime and high-contrast buttons.

Parking

One or more public disabled parking spaces can be found at the following locations:
Alte Mainzer Gasse 4
Berliner Straße 25–39/Neue Kräme
Bethmannstraße/Paulsplatz
Seitenstreifen vor Seufzerbrücke A26
Braubachstraße 15
Domplatz 14
Paulsplatz 7/Torbogen
Saalgasse 7–9

Entry/ Access

Access to the Historisches Museum Frankfurt is via the elevator next to the entrance stairs (Fahrtor) on the right.
The elevator leads directly to the cash desk in the entrance building of the Historisches Museum Frankfurt (level 1).

Admission prices

€ 4 for people with disabilities from 50 GdB. The accompanying person has free admission.

Wheelchair

If required, a wheelchair is available on loan. The wheelchair is not given out of the house. The issue is on request, a reservation is not possible.

Guide dog

Guide dogs are welcome throughout the museum area and in the exhibitions.

Wardrobe / locker

Lockers are located in the basement (level 0) of the new entrance building and can be reached barrierfree via an elevator.
For the operation of the lockers a 1 Euro coin is necessary. There are four wheelchair-accessible lockers near the elevator.

Toilets

A designated wheelchair accessible toilet is located in the basement (level 0) in the central toilets for men and women.

Seat possibilities

In the exhibitions seats are available in individual places. Lightweight handy folding chairs, which can be easily taken during the exhibition visit, are free available in the entrance area and in the exhibition hall. Maybe you can also visit our café in the basement for a little break and a rest.

Café

The museum café can be reached via the elevator in the new building (level 0).

Soil condition

All wheelchair-accessible exhibition rooms have parquet floors, stone slabs or well-accessible carpeting.

First aid

A first aid box is located at the cash desk in the entrance area. If necessary, please contact the staff in the exhibitions.

Exhibition rooms

Except for the Rententurm and the ground floor of the Staufer Tower, all other exhibition rooms are barrierfree.

Guided tours (planned end of 2017)

In our permanent exhibitions as well as in special exhibitions, we offer guided tours for the blind and visually impaired as well as guided tours for the deaf and in simple language by appointment. On request, we also organize guided tours for registered groups that bring a sign language interpreter. Once a month we also want to offer public guidance for the blind and visually impaired. The dates can then be found in our calendar.

Multimedia guide (beta-version)

The multimedia guide is our most important tool for the mobile communication of museum contents to various needs. The tours are offered in the format of a web app. Thus the multimedia guide can be operated on the own device (for example, one's own PC, tablet or smartphone) via the browser. Anyone can already build his own tour of the objects that they are interested in at home for their planned visit to the museum and then use their own mobile device in the museum. Multimedia guided tours are being developed for various groups: an audiodescriptive tour for people with visual impairments, a video guide in German sign language for people with hearing impairment, a tour in easy language with radio play elements for people with learning difficulties or visitors with a low knowledge of German. You can borrow the multimedia guide at the cash desk for a fee.